Refund Policy
Returns
Due to the hygienic nature of jewelry and our made-to-order production model:
- Earrings are non-returnable
- Personalized/custom items are non-returnable
For non-custom items, returns may be accepted within 14 days of delivery, provided:
- Item is unused and in original condition
- Item is returned in original packaging
Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be processed to your original payment method
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account
- Contact your credit card company
- Contact your bank
Exchanges
We only replace items if they are defective or damaged.
Shipping Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect.
