FAQ
Orders & Customization
Can I personalize my jewelry?
Yes. Many of our pieces are made-to-order and can be customized with names, initials, dates, or birthstones. Please enter your preferences in the personalization box before checkout.
What if I forgot to add personalization details?
Contact us as soon as possible after placing your order. If production has not started, we can update your request.
Can I request a custom size or design?
Our designs follow a minimalist production setup. Custom sizing or modifications may be possible depending on your request. Please contact us with exact measurements.
Production & Shipping
How long does production take?
Orders are processed within 3–5 business days. Personalized items may take slightly longer.
How long does shipping take?
USA: 4–9 business days
International: 5–10 business days
Will I receive tracking information?
Yes. Tracking details are provided once your order is shipped.
Why is my tracking not updating?
Some carriers only update tracking during the final delivery stage. This is normal and does not indicate a delay.
Returns & Exchanges
Do you accept returns?
We accept returns on non-custom items within 14 days of delivery, provided the item is unused and in original condition.
Which items are non-returnable?
Earrings (for hygiene reasons)
Personalized/custom jewelry
What if my item is damaged or incorrect?
Contact us immediately. We will arrange a replacement.
Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective or incorrect.
Products & Materials
What materials do you use?
We use high-quality materials such as gold-plated metals, sterling silver, and carefully selected stones depending on the design.
Will the jewelry tarnish?
With proper care, our pieces are designed for long-lasting wear. Avoid water, perfumes, and harsh chemicals to extend lifespan.
Are your products suitable for sensitive skin?
Most of our items are designed to be skin-friendly. However, individual sensitivities may vary.
Care Instructions
How should I care for my jewelry?
Store in a dry place
Avoid water and chemicals
Clean with a soft cloth
Can I wear my jewelry daily?
Yes, but removing it during showering, swimming, or exercising is recommended.
Payments & Security
What payment methods do you accept?
We accept major credit/debit cards and secure payment providers available at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure payment gateways.
Contact & Support
How can I contact you?
Email: support@pearlorasilver.com
When will I receive a response?
We typically respond within 24 hours during business days.
Response times may vary during weekends and public holidays, and replies may take approximately 24–48 hours during these periods.