Yes. Many Pearlora Silver pieces offer personalization options such as names, initials, birthstones, birth flowers, dates, or other design-specific selections.

Available personalization options are shown directly on the applicable product page.

Please contact us at support@pearlorasilver.com as soon as possible and include your order number.

If processing has not yet progressed too far, we will do our best to update your personalization request. Changes cannot always be guaranteed once processing has begun.

Contact our customer care team as soon as possible. Whether an order can be changed or cancelled depends on its processing status, particularly for personalized items.

Once your order ships, tracking information will be sent to the email address provided during checkout.

You can also contact us with your order number if you need assistance locating an existing order.

Orders are typically processed within 3–5 business days.

Personalized items may occasionally require additional processing time depending on the customization requested.

Yes. Free standard shipping is available on eligible orders shipped within the United States.

Estimated standard delivery within the United States is typically 4–9 business days after order processing is complete.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Fast Shipping is available for eligible U.S. orders for $34.99.

Available shipping options are displayed during checkout.

International shipping availability depends on the destination selected at checkout. Where available, estimated international delivery is generally 5–10 business days after processing.

International orders may be subject to customs duties, import taxes, or other local charges depending on the destination country.

Yes. Once your order has shipped, tracking information is sent to the email address associated with your order.

Carrier tracking scans can sometimes take time to appear or may temporarily stop updating while a package is in transit.

If your tracking has shown no movement for several business days, contact us with your order number and we will help you review the shipment.

Eligible non-personalized items may be returned within 30 days of delivery, provided they are unused and returned in their original condition.

Please review our Returns & Refunds Policy for complete eligibility requirements and exclusions.

Personalized and custom-made products are generally not eligible for return because they are prepared according to the selections submitted with the order.

If your personalized item arrives damaged, defective, or different from what you ordered, please contact us for assistance.

Earrings are generally not eligible for return for hygiene reasons, except where an item arrives damaged, defective, or incorrect.

Email support@pearlorasilver.com within the applicable return period and include your order number and the reason for your request.

If your return is approved, our customer care team will provide the appropriate return instructions.

Customers are responsible for return shipping costs for eligible standard returns unless the product received was defective, damaged, or incorrect.

Contact us as soon as possible at support@pearlorasilver.com.

Please include your order number and clear photographs of the item so our customer care team can review the issue and assist you with the appropriate resolution.

Materials and finishes vary by design. The specific material, finish, stones, and other relevant product details are listed on each individual product page.

Many of our gold-tone designs feature a 14K gold-plated finish.

No. Products described as 14K Gold Plated have a 14K gold-plated finish and should not be interpreted as solid 14K gold.

Please refer to the individual product page for the exact material and finish of the piece you are purchasing.

All plated jewelry can naturally show wear over time depending on use, skin chemistry, storage, and exposure to moisture, cosmetics, chemicals, and friction.

Proper care can help preserve the appearance of your jewelry for longer.

Keep your jewelry dry and store it separately in a clean, dry place when not in use.

We recommend removing jewelry before showering, swimming, exercising, or sleeping and avoiding direct contact with perfume, lotion, hairspray, household chemicals, and other substances that may affect the finish.

Clean gently with a soft, dry cloth.

Individual skin sensitivities vary, so we cannot guarantee that every material will be suitable for every customer.

Please review the material information on the product page before purchasing if you have known metal sensitivities or allergies.

Available payment methods are displayed securely during checkout and may vary depending on your device, location, and eligibility.

Applicable taxes are calculated during checkout based on the order and delivery destination.

Where taxes are already included for a particular market, this will be reflected during checkout.

Checkout and payment processing are handled through secure ecommerce and payment systems. Available payment options are presented directly during checkout.

You can contact our customer care team at support@pearlorasilver.com or through our Contact Us page.

Online customer support is available 24/7. We aim to review messages and respond as quickly as possible.

Pearlora Silver is operated by Tradewy LLC.