Shipping policy

Order Processing

Orders are typically processed within 3–5 business days.

Personalized or customized items may occasionally require additional processing time depending on the selections submitted with the order.

Processing time is separate from shipping transit time.

Shipping Within the United States

Free standard shipping is available on U.S. orders where standard shipping is offered.

Estimated standard delivery is generally 4–9 business days after processing is complete.

Customers who prefer a faster delivery option may select Fast Shipping for $34.99 when available at checkout.

Available shipping methods and applicable charges are displayed before your order is completed.

International Shipping

International shipping availability depends on the destination selected during checkout.

Where available, estimated international delivery is generally 5–10 business days after processing.

International delivery may take longer due to customs clearance, local carrier operations, holidays, weather, or other circumstances outside our control.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active. Carrier scans may not always update immediately while a shipment is in transit.

Delivery Estimates

Delivery dates displayed on our website or provided by shipping carriers are estimates and are not guaranteed.

Delays may occur due to weather, carrier disruptions, holidays, customs procedures, or other circumstances outside our reasonable control.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the recipient.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, contact support@pearlorasilver.com as soon as possible.

We will do our best to assist before shipment, but address changes cannot be guaranteed once processing or shipping has progressed.

Lost, Delayed or Undelivered Packages

If tracking indicates an unusual delay or your package has not arrived within a reasonable period after the estimated delivery window, contact us with your order number so we can review the available tracking information.