Refund policy

Return Eligibility

Eligible non-personalized items may be returned within 30 days of delivery.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• The return request must be submitted within 30 days of delivery.
• Proof of purchase or your order number must be provided.

Non-Returnable Items

Certain items are not eligible for standard returns:

• Personalized or custom items prepared according to customer-provided personalization details.
• Earrings, for hygiene reasons.

These exclusions do not apply if an item arrives damaged, defective, or incorrect.

How to Request a Return

Contact support@pearlorasilver.com within 30 days of delivery.

Please include:

• Your order number
• The item you would like to return
• The reason for the return

If your return is approved, our customer care team will provide the appropriate return instructions and return address.

Please do not send a return before receiving instructions. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for eligible standard returns.

If your item is damaged, defective, or incorrect, contact us before returning it so we can review the issue and provide appropriate instructions.

Original shipping charges and optional expedited shipping fees are not refundable, except where required by applicable law or where the issue resulted from an error with the order.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If there is a problem, contact support@pearlorasilver.com as soon as possible.

Include:

• Your order number
• A description of the issue
• Clear photographs of the item and, where relevant, its packaging

Refunds

Once an eligible return is received, it will be inspected and we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Exchanges

We do not offer standard exchanges. If an item arrives damaged, defective, or incorrect, contact us so we can review the issue and determine the appropriate resolution.

Order Changes & Cancellations

Contact us as soon as possible if you need to request a change or cancellation. Whether a request can be accepted depends on the order's processing status. Personalized orders may not be changed or cancelled once processing has progressed.