Our 1-Year Warranty
We want you to feel confident wearing your Pearlora Silver jewelry. If you experience an eligible issue with your piece, our team is here to review your claim and help determine the appropriate resolution.
How to Submit a Claim
If you're based in the United States, you can submit a claim under our 1-Year Limited Warranty by following the steps below.
Find your order
Enter your order number and the email address associated with your purchase.
Tell us what happened
On the next page, select the issue you're experiencing and upload at least one clear photo showing the problem. Please make sure the affected area is clearly visible. Our team reviews each claim individually, so accurate information and clear photos help us evaluate your request.
Submit your claim for review
Our team will review the information you've provided. If your claim is approved, we'll contact you by email with the available resolution, which may include a one-time replacement or store credit depending on the circumstances and product availability.
You'll be asked to provide your order information and photos of the issue.
